Claim Centre

Our friendly staff are available for your convenience 24 hours a day, and will assist you with your claim query.

How to File a Claim

You may access all of the necessary claims forms below in PDF format. If you wish to make a claim, please complete the appropriate form and return it to us at your earliest convenience.If you are unsure regarding the correct claim form please do contact us.

Trip Cancellation  
Trip  Curtailment  
Emergency  Medical Expenses  
Trip Delay  
Baggage Delay, Personal Belongings and Baggage, Passport and Travel Documents 

Please return the completed form to:

Email :

or via post :

AGCS South Africa C/O Allianz Travel,
Eiffel Boulevard Limited Building (Eiffel 2) 1st floor,
Umm Al Sheif, Sheikh Zayed Road,
P.O.Box 80864, Dubai, UAE.

Disclosure Notice

Insurer & Policy Administration

Full Name:  

FSP Number:

Physical address:

Postal Address:




Allianz Global Corporate & Specialty South Africa Limited (“AGCS SA”)


The Firs, 2nd Floor, Office 202, 32A Cradock Avenue, Rosebank, 2196

 P.O. Box 62228, Marshalltown, 2107

 +27 11 214 7900

+27 11 447 1777

Allianz Global Corporate & Specialty South Africa Limited has Professional Indemnity insurance cover.  

Allianz Global Corporate & Specialty South Africa Limited complies with the Conflict of Interest Legislation. A Conflict of Interest Management policy as well as a gift register is available upon request.

The Travel Insurance Policy is administered by Allianz Travel.

Allianz Travel;

Eiffel Boulevard Limited Building (Eiffel 2) 1st floor,

Umm Al Sheif,

Sheikh Zayed Road,

PO Box 80864,

Dubai, UAE

Allianz Travel is an authorised representative of Allianz Global Corporate & Specialty South Africa Limited.

Head of Legal And Compliance - Allianz Global Corporate & Specialty South Africa Limited





Kristin Van Niekerk

+27 11 214 7951

+27 11 447 1777

A complaints resolution process can be requested from our office on the above-mentioned contact details.

Compliance Officer

Full Name:


Physical address :  



E-mail address:


Moonstone Compliance (Pty) represented by:

Bronwen Allan

25 Quantum Street, Technopark, Stellenbosch, South Africa

+27 21 883 8005

+27 21 883 8000

Claims Procedure

On the happening of any emergency event, which may result in a claim under the policy, please contact us on immediately on +27 87 195 058.

For all non-emergency related claims you may email us on

All relevant details pertaining to Claims on your policy document is contained within this policy wording.


In the event of a complaint kindly contact the Customer Services Manager:



+27 87 195 0581

A complaints process is available on request.

The Short-Term Insurance Ombudsman

PO Box 32334







+27 (11) 726 8900

+27 (11) 726 5501

FAIS Ombudsman 

PO Box 74571

Lynnwood Ridge





Website :

+27 (12) 470 9080

+27 (12) 348 3447

How can we help?

Millions of people rely on us! With 1 intervention every 2 seconds, Allianz Global Assistance is the worldwide leader in travel Insurance and assistance services. Winter Sports, Hazardous Activities, Terrorism Cover, Single trip or Annual cover: We are here for you 24/7.

Terms & Conditions apply.

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Travel Insurance underwritten and administered by Allianz Global Corporate & Speciality South Africa Limited, an Authorised Financial Services Provider FSP NO: 16722 (AGCS SA), The Firs, 2 nd Floor, 32A Cradock Avenue, Rosebank 2196 South Africa.