We, Allianz Travel (“we”, “us”, “our”)”, appreciate your interest in our services. Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected and used, processed, transferred or stored ( “Use”) , why it is collected and Used and to whom will be shared.
Please read this notice carefully.
By accessing Websites you accept this “Privacy Notice”. If you do not agree to this Privacy Notice, do not proceed to further web pages of Allianz Travel Websites. This Privacy Notice may be updated from time to time. We therefore ask you to review our Privacy Notice on regular basis. The last line of this Privacy Notice below indicates when the Privacy Notice was updated.
Who are we?
Allianz Travel travel insurance is underwritten by Allianz Global Corporate & Specialty South Africa Limited, FSP No:16722, The Firs, 2nd Floor, 32 A Cradock Avenue, Rosebank, 2196, South Africa.
Allianz Partners from which the brand Allianz Travel comes from is the re-insurer of Allianz Travel travel insurance.
In case of claims, NEXtCARE Claims Management LLC, an indirect subsidiary of Allianz Partner SAS, will manage the case as a Third Party Administrator. NEXtCARE is duly licensed to provide specialized integrated management and technology solutions in the field of health insurance management and administration.
What are the purposes and the scope of this Statement?
Allianz Travel is committed to safeguarding the personal data that we have received from users. Accordingly, Allianz Travel has developed this statement to describe how and what type of data will be collected and /or Used from users and the purposes for which Allianz Travel may Use such data. This Privacy Notice applies to the personal data collected and Used by Allianz Travel.
Allianz Travel also outlines reasonable precautions which are taken to keep your data secure.
What personal data will be collected?
When you visit Allianz Travel Websites, our web server automatically records details about your visit (for example, your IP address, the type of browser software used, Allianz Travel Website pages that you actually visit including the date and the duration of your visit).
At the time of your purchase, we collect and use your personal information such as Full name, Gender, Contact details (address, e-mail address, phone/fax number), Age / date of birth, Nationality and credit / debit card or bank information.
In case of a claim, we will collect and Use various types of the personal data including but not limited to Marital status, Occupation, , medical reports, death certificates, medical claims history, details of physical and psychological health or medical conditions, credit/debit card and bank account details.
We will Use your personal data provided to us for a number of purposes including but not limited to the below.
Allianz Travel will Use your personal data:
We will Use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent.
For those purposes indicated above where we do not require your express consent or where we otherwise require your personal data to underwrite your insurance and/or process your claim, we will process your personal data based on our legitimate interests and/or to comply with our legal obligations. These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:
We will need your personal data if you would like to purchase our products and services. If you do not wish to provide this to us, we may not be able to provide the products and services you request, that you may be interested in, or to tailor our offerings to your particular requirements.
We are the sole owners of the personal data collected on this website. We only Use the information that you voluntarily give us via email or any other channels of communication.
We will not sell, rent or share this personal data with any third party other than as necessary to fulfill the Purpose.
We will retain your personal data for a minimum period of Ten (10) years or any longer term required by the applicable Local Laws.
For the purposes indicated above, we may receive your personal data from you directly or from any third party including but not limited to employer, policy sponsor, brokers , business partners, insurers, medical providers, fraud prevention agencies , investigators, Regulators search information providers, intermediaries or delegated authorities.
Who is the data controller?
A data controller is a natural, legal person public authority, agency or other body which, alone or jointly with others who controls and determines the purposes (the “why”) and essential elements of the means (the “how”) of the Processing of personal data.
Who is the data Processor?
A Data Processor is a natural or legal person which Processes personal data on behalf of a Data Controller.
Example: Allianz Travel / NEXtCARE (Data Processor) on behalf of Insurance Company (Data Controller).
How will we obtain and use your personal data?
We receive your personal data from you directly or from any third party including but not limited to travel agencies who make a purchase on your behalf.
We will use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent,
We will use your personal data for a number of purposes including but not limited to:
For the purposes indicated above we will Use your personal data based on our legitimate interests and/or to comply with our legal obligations.
These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:
Who will have access to your personal data?
We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above.
For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:
For the stated purposes, your personal data may be disclosed to the following parties who operate as data processors under our instruction:
Advertisers and advertising networks to send you marketing communications, as permitted under local law and in accordance with your communication preferences. We do not share your personal data with non-affiliated third parties for their own marketing use without your permission.
Finally, we may share your personal data to meet any legal obligation, including to the relevant ombudsman if you make a complaint about the product or service we have provided to you.
Where will my personal data be processed?
Your personal data may be processed inside Allianz Travel / NEXtCARE by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable local data protection laws and regulations. We will not disclose your personal data to third parties who are not authorized to process them.
Your Personal Data may be stored inside and outside of the European economic Area (EEA). Whenever we transfer your personal data to another Allianz Group company, we will do so on the basis of Allianz’ approved binding corporate rules known as the Allianz Privacy Standard (Allianz’ BCR) which establish adequate protection for personal data and are legally binding on all Allianz Group companies. Where Allianz’ BCR do not apply, we will instead take steps to ensure that the transfer of your personal data receives an adequate level of protection as it does in the EEA.
What are your rights in respect of your personal data?
Where permitted by applicable law or regulation, you have the right to:
You may exercise these rights by adjusting your privacy preference settings where you have created an online account with us or contacting us as detailed in section 9 below providing your name, email address, account identification, and purposes of your request.
How long do we keep your personal data?
We will retain your personal data for Ten (10) years from the receipt of your data or for any longer term required by the applicable Laws. We will not retain your personal data for longer than necessary and we will hold it only for the purposes for which it was obtained.
How can you contact us?
In case of inquiries and grievances related to your personal data, you can you can contact us by email or post as follows:
Data Privacy Professional
Allianz Travel - (NEXtCARE)
Eiffel Boulevard Limited Building (Eiffel 2)
1st floor, Umm Al Sheif,
Sheikh Zayed Road, P.O.
80864 Dubai, UAE
Telephone: +971 4270 8705
How often do we update this privacy notice?
We regularly review this privacy notice. We will ensure the most recent version is available on our website https://www.allianz-assistance.ae
This privacy notice was last updated on May 2018.
What security measures have we implemented to protect your information collected through the Allianz Travel Website?
Allianz Travel has implemented reasonable technical and organizational security measures to protect your personal data collected by Allianz Travel via the Allianz Travel Website against unauthorized access, misuse, loss or destruction.
How do we treat electronic messages sent to and from Allianz Travel?
All electronic messages sent to and from Allianz Travel are protected by reasonable technical and organizational measures and may only be accessed in justified cases in line with applicable laws and regulations (e.g. court order, suspicion of criminal conduct, violation of regulatory obligations,) to specific persons in defined functions (e.g. Legal, Compliance, Risk). Every step of the process, as well as the search criteria used, are logged in an audit trail. All emails are disposed of after the applicable retention period has expired.
What should you consider when sending data over the Internet?
The Internet is generally not regarded as a secure environment, and information sent via the Internet (such as to or from the Allianz Travel Website or via electronic message) may be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failures. Even if both sender and receiver are located in the same country, information sent via the Internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than exists in your country of residence.
Please note that we accept no responsibility or liability for the security of your information whilst in transit over the Internet to Allianz Travel. In order to protect your privacy we would like to remind you that you may choose another means of communication with Allianz Travel, where you deem it appropriate.
The Allianz Travel Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: click here
Use of Social Media plugins
The Allianz Travel Website uses the following Social Media Plugins ("Plugins"):
All Plugins are marked with the brand of the respective operators Facebook, Twitter and LinkedIn (“Operators”).
If you interact with the Plugin, for example by clicking the “Facebook Button”, the “+1” the “Tweet Button” or the “LinkedIn Share Button” the corresponding information is transmitted from your browser directly to the Operator and stored by it. Further, the information will be made public in the respective social network or in your Twitter account and shown to your contacts. If you do not wish to have such data transferred to the Operators, you need to log out of your respective account before clicking on and activating the Plugins. Please see the Operators’ data privacy statements in order to get further information about purpose and scope of the data collection and the processing and use:
Travel Insurance underwritten and administered by Allianz Global Corporate & Speciality South Africa Limited, an Authorised Financial Services Provider FSP NO: 16722 (AGCS SA), The Firs, 2 nd Floor, 32A Cradock Avenue, Rosebank 2196 South Africa.