Robot concierges are becoming increasingly common in the travel industry, performing a variety of tasks to assist guests. The Henn-na Hotel in Nagasaki, Japan is known as the world’s first robot-staffed hotel, with robots being used at the front desk, as customer information points & storage purposes using voice, facial recognition & AI Technology. What are the benefits and are there consequences? What does the future hold for robot concierges in the travel industry? We discuss that and more in this post.`
Check-in and check-out: Robot concierges are a helpful method to handle multiple check-ins and check-outs simultaneously, reducing wait times for guests.
Information and guidance: Robot concierges are used to provide guests with information about hotel amenities, nearby attractions, and directions. Germany-based Hotel, Motel One, has been using a robot to answer general questions & provide general information to guests.
Room service delivery: Hotels use robot concierges to deliver room service items to guests' rooms, freeing up staff to focus on other tasks.
Multilingual translation: Robot concierges are used to conveniently translate between multiple languages, making it easier for guests to communicate with staff and other guests.
Entertainment: Some robot concierges can also provide entertainment for guests, such as playing games or telling jokes.
The future of robot concierges in the travel industry is bright. As technology continues to advance, robot concierges are likely to become more sophisticated and capable of performing a wider range of tasks. For example, robot concierges could be used to provide personalized recommendations to guests based on their interests, or to help guests with complex travel arrangements such as booking flights and tours.
Job displacement: Some people worry that the introduction of robot concierges could lead to job displacement for human Hotel & Travel staff.
Ethical concerns: There are some ethical concerns about the use of robots in the travel industry, such as the potential for robots to be used to collect personal data about guests.
- Social impact: The use of robot concierges could have a social impact on the travel industry, such as changing the way that people interact with each other.