Help & Information

Coronavirus Update:

On January 30th, 2020, the World Health Organization declared COVID-19 a public health emergency of international concern, and in early February the WHO recognized it as an epidemic. On February 24th the WHO confirmed that there are now multiple epidemics in different parts of the world.

Our travel insurance policies do not cover losses arising from epidemics or pandemics. We strongly recommend you to get informed on your travel destinations before you purchase any travel plans.

You should also monitor official updates regarding the Coronavirus at the following sources:

IMPORTANT:  Given the rapid rise in travel bans, please first ensure that no travel ban is in place during your dates of travel prior to purchasing a travel insurance policy.  Policies purchased during a known travel ban will not be valid during that period. We therefore highly recommend NOT to purchase travel insurance policies when such conditions exist

As the world’s most popular travel insurance provider, we support more than 10 million customers every year. Every day, we build on our history of providing first-class products and services to travellers around the world. When you insure with us, you’re travelling with a global network of support. No matter how far you travel, help is always at your finger tips.

No matter what kind of trip you’re planning, you may benefit from the cover and protection of a travel insurance policy. But what kind of cover is best for you? And how does travel insurance work?

Use this site to answer these and other frequently asked questions about travel insurance. You can also familiarise yourself with commonly used terms (Please see Glossary).  

Once you’re en route, you have immediate access to our multi-lingual medical assistance experts from anywhere in the world. Call our 24-hour call center if you need to:

  • Find quality medical assistance
  • Find local assistance

Your safety, satisfaction, and peace of mind are our number-one priority. No matter where you are, no matter when you need us, we’re here to help.