Travel Delay Insurance

Travel Delay Insurance

As a savvy traveler, you know that Travel Delays can happen due to weather disruptions, technical issues, or other unforeseen circumstances. When they do, Allianz Travel Insurance has you covered.

Allianz Travel Insurance prioritizes substantial travel disruptions. Delays of 4+ hours often lead to additional expenses and inconvenience, and our coverage ensures you receive financial assistance for these disruptions. For every 4-hour delay, you are eligible for reimbursement.

This insurance provides a safety net for delays rather than covering specific expenses incurred due to the delay.

Terms and conditions apply.

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Benefits of Travel Delay Insurance

When your travel plans are disrupted due to unexpected delays, Allianz Travel's Travel Delay Insurance provides you with financial protection and peace of mind.

Reimbursement for Long Delays

If your flight is delayed by 4 hours or more, you may be eligible for reimbursement, helping to cover unexpected costs and inconveniences.

Protection Against Additional Expenses

Long Travel Delays often lead to extra costs, such as meals, accommodation, or alternative transportation. With Travel Delay Insurance, you receive financial support to ease the burden.

Coverage for South African Travelers

Allianz Travel Insurance ensures you’re protected from delays affecting your international departure from South Africa.

Protection Against Additional Expenses

With Allianz Travel Delay Insurance, you can embark on your journey knowing that if the unexpected happens, you’re covered.

When Are You Covered?

If your flight is delayed for at least the minimum required delay listed in your Coverage Summary, you may be eligible for reimbursement of:

Prepaid trip expenses lost due to the delay
Additional expenses incurred while delayed, such as meals, accommodation, communication, and local transportation (subject to daily limits)
Necessary transportation costs if the delay causes you to miss your cruise, tour, or connecting flight (e.g., rejoining your cruise or reaching your destination)
Expenses for missed departures due to local public transportation delays en route to the airport or train station

Example: If you're flying from Johannesburg to Amsterdam with a connecting flight to New York, and your flight is delayed in either Johannesburg or Amsterdam, you may be covered, as long as the delay meets the minimum required time and is caused by a covered reason. The current policy does not limit coverage to your original departure point, offering broader protection for delays that occur at any stage of your journey.

Covered Reasons for Travel Delay Reimbursement

Allianz Travel Delay Insurance provides coverage when your flight is delayed due to:

A travel carrier delay (excluding cancellations before departure)
A work strike (if not announced before you purchased the policy)
Quarantine during your trip due to exposure to a contagious disease (non-pandemic)
Quarantine due to an epidemic/pandemic (e.g., COVID-19), if:
You or your travel companion are individually named in a quarantine order
The quarantine is not a broad restriction on an entire area or population
A natural disaster affecting your departure or destination
Lost or stolen travel documents preventing travel
Hijacking (except in cases of terrorism)
Civil disorder causing travel disruption
A traffic accident preventing timely arrival at the airport
Being denied boarding by the airline due to a suspected contagious condition (excluding refusal to comply with travel requirements)

What Is Not Covered?

Expenses covered by the airline, cruise line, or another provider
Flight cancellations before departure do not qualify as a covered delay
Delays due to personal reasons, such as failure to arrive on time for check-in
Being denied boarding due to failure to meet visa, vaccination, or documentation requirements

How to Make a Claim for Travel Delay Reimbursement

Obtain proof of the delay from the airline or travel provider
Keep receipts for any additional expenses incurred (meals, hotel, transport, etc.)
Submit your claim online via the Allianz Travel website with supporting documents
Receive reimbursement based on the terms of your policy

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Travel abroad with global travel insurance from Allianz Travel

	Travel Standard Global Travel Insurance From R 258 Get A Quote	Travel Premium Global Travel insurance From R 350 Get A quote

Benefits

Emergency Medical Expenses Provides cover if you are taken into hospital or you need to come home early or extend your journey due to illness or accident.	R 4,500,000	R 9,000,000

Emergency Medical Evacuation / Repatriation If deemed medically necessary we shall organise your evacuation to the nearest or most suitable medical facility to provide the required care for your health condition. In extreme circumstances this may require repatriation back to your home country.	Included Above	Included Above

Repatriation of Remains If deemed medically necessary we shall organise your evacuation to the nearest or most suitable medical facility to provide the required care for your health condition. In extreme circumstances this may require repatriation back to your home country.	Included Above	Included Above

Return of Dependents If you die or are told by the treating doctor you will be hospitalized for more than 24 hours during your trip, we will arrange and pay to transport your traveling companions who are under the age of 18	Included Above	Included Above

Emergency Family Travel / Visit of close relative On medical advice we shall pay for a close relative to stay with you, or travel to you from your home country in case you are hospitalized.	Included Above	Included Above

Dental In case of an emergency we shall cover you for dental treatment to relieve sudden pain.	R 1,500	R 5,000

Search and Rescue In case you are reported missing or need to be rescued from a physical emergency while on your trip.	R 15,000	R 15,000

Trip Cancellation Provides cover if you need to cancel before it begins because you, a travelling companion, someone you are going to stay with or a relative is ill, seriously injured, has had an accident or died.	R 55,000	R 90,000

Trip Curtailment Provides cover if you need to cut your journey short because you, a travelling companion, someone you are going to stay with or a relative is ill, seriously injured, has had an accident or died.	R 55,000	R 90,000

Delayed Departure Cover if your departure is delayed by more than 6 hours. Benefits apply after the first 12 hours delay and additional benefits apply after each extra delay of 12 hours. Your policy will specify the maximum payable. The circumstances covered are listed in the Policy Document. Alternatively, you may receive up to the amount specified in your policy, if you chose to abandon your journey or cancel your holiday after a 24 hour delay.	R 3,000	R 5,000

Baggage Loss Cover for purchasing essential items if your personal possessions are delayed for more than 12 hours on your outward journey.	R 25,000	R 30,000

Valuable (including laptops) Jewellery, watches, items made of or containing precious metals or semi/precious stones, furs, binoculars, telescopes, computer games, any kind of photographic, audio, video, computer, laptop, television, fax and phone equipment (including mobile phones), MP3 players, PDAs, electronic games, TVs and CDs, mini discs, DVDs, cartridges, video and audio tapes.	R 7,000	R 9,000

Baggage Delay Provides cover if your personal possessions (this does not include valuables) are temporarily lost or stolen on your outward journey for more than 6 hours from when you arrived at your destination.	R 3,000	R 5,000

Personal Liability Cover for costs that you are legally liable for due to any of the following that you cause during your journey Bodily injury of another person: loss or damage of other peoples property.	R 4,500,000	R 9,000,000

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Still Have Questions ? Get in touch with us !

For travel claims, non-emergency, insurance sales & general inquiries contact:

Customer Service/Complaints

From 8am to 8pm (GST) Monday to Friday:

Telephone (From outside SA): +971 4 270 8705

Telephone (from SA): +27 11 214 7970

Email: [email protected]

Whatsapp: +971 56 2164563

Open or follow up on a claim

From 8am to 8pm (GST) Monday to Friday:

Online Claim (24/7): File a claim

Email: [email protected]

WhatsApp: +971 56 216 4563

24h Emergency Medical Assistance

For 24-hour Medical Emergency:

Telephone: +971 4 270 8705

Whatsapp: +971 56 216 4563

Email: [email protected]

Who We Are

The Travel Insurance Experts

When you are insured with AGCS SA, you have access to a global network of travel experts. Our travel insurance underwriters have a vast amount of experience and local knowledge about the destinations, cultures and risks of many different countries. This means that we can design a comprehensive cover for your specific needs while understanding the unique challenges faced by people traveling to more remote or exotic locations around the world.

Frequently Asked Questions

1.Does Allianz cover delays for both domestic and international flights?

Does Allianz cover delays for both domestic and international flights?

No, Allianz Travel Insurance only provides coverage for international flights departing from South Africa.

2. Can I get Travel Delay coverage if I purchase travel insurance after booking my ticket?

Can I get Travel Delay coverage if I purchase travel insurance after booking my ticket?

Yes, you can still purchase Travel Delay insurance after booking your ticket, but the coverage will only apply to delays occurring after the policy is in effect.

3. How much reimbursement can I receive for a Travel Delay?

How much reimbursement can I receive for a Travel Delay?

Reimbursement depends on the length of the delay and the terms of your policy. Allianz Travel provides coverage for every 4-hour delay, which includes expenses like meals or accommodation.

4. Am I covered if my flight is delayed due to airline operational issues?

Am I covered if my flight is delayed due to airline operational issues?

Yes, provided the delay is 4 hours or more and is caused by a reason listed in Allianz’s policy, such as mechanical failure or airline staff strikes.

5. How do I claim reimbursement for a Travel Delay?

How do I claim reimbursement for a Travel Delay?

You can submit your claim with us by providing your flight details, proof of delay from the airline, and any required documentation as per Allianz’s policy.

6. What can I do if my flight is missed or canceled?

What can I do if my flight is missed or canceled?

Make sure you familiarize yourself with your airline's policies and procedures for claiming reimbursement. Allianz offers a variety of insurance products that can help offset the costs associated with travel delays.

Travel Delay Insurance