Help & Information
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As the world’s most popular travel insurance provider, we support more than 10 million customers every year. Every day, we build on our history of providing first-class products and services to travellers around the world. When you insure with us, you’re travelling with a global network of support. No matter how far you travel, help is always at your finger tips.
Before you Depart
During Your Trip
Your safety, satisfaction, and peace of mind are our number-one priority. No matter where you are, no matter when you need us, we’re here to help.
Before you Depart
No matter what kind of trip you’re planning, you may benefit from the cover and protection of a travel insurance policy. But what kind of cover is best for you? And how does travel insurance work?
Use this site to answer these and other frequently asked questions about travel insurance. You can also familiarise yourself with commonly used terms (Please see Glossary).
During Your Trip
Once you’re en route, you have immediate access to our multi-lingual medical assistance experts from anywhere in the world. Call our 24-hour call center if you need to:
- Find quality medical assistance
- Find local assistance
Your safety, satisfaction, and peace of mind are our number-one priority. No matter where you are, no matter when you need us, we’re here to help.
