Help & Information

Coronavirus Update: 

On January 30th, 2020, the World Health Organization declared COVID-19 a public health emergency of international concern, and in early February the WHO recognized it as an epidemic. On February 24th the WHO confirmed that there are now multiple epidemics in different parts of the world.

Our travel insurance policies do not cover losses arising from epidemics or pandemics. We strongly recommend you to get informed on your travel destinations before you purchase any travel plans. 

You should also monitor official updates regarding the Coronavirus at the following sources:

IMPORTANT:  Given the rapid rise in travel bans, please first ensure that no travel ban is in place during your dates of travel prior to purchasing a travel insurance policy.  Policies purchased during a known travel ban will not be valid during that period. We therefore highly recommend NOT to purchase travel insurance policies when such conditions exist


As the world’s most popular travel insurance provider, we support more than 10 million customers every year. Every day, we build on our history of providing first-class products and services to travellers around the world. When you insure with us, you’re travelling with a global network of support. No matter how far you travel, help is always at your finger tips.

Before you Depart

No matter what kind of trip you’re planning, you may benefit from the cover and protection of a travel insurance policy. But what kind of cover is best for you? And how does travel insurance work?

Use this site to answer these and other frequently asked questions about travel insurance. You can also familiarise yourself with commonly used terms (Please see Glossary).

During Your Trip

Once you’re en route, you have immediate access to our multi-lingual medical assistance experts from anywhere in the world. Call our 24-hour call center if you need to:

  • Find quality medical assistance
  • Find local assistance

Your safety, satisfaction, and peace of mind are our number-one priority. No matter where you are, no matter when you need us, we’re here to help.

Help and Tips

Travel Tips

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Insurance Glossary

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Health declaration and health exclusions

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Privacy Notice

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How can we help?

Millions of people rely on us! With 1 intervention every 2 seconds, Allianz Global Assistance is the worldwide leader in travel Insurance and assistance services. Winter Sports, Hazardous Activities, Terrorism Cover, Single trip or Annual cover: We are here for you 24/7.

Terms & Conditions apply.

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Travel Insurance underwritten and administered by Allianz Global Corporate & Speciality South Africa Limited, an Authorised Financial Services Provider FSP NO: 16722 (AGCS SA), The Firs, 2 nd Floor, 32A Cradock Avenue, Rosebank 2196 South Africa.