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| Full Name : | Allianz Global Corporate & Specialty South Africa Limited (“AGCS SA”) |
| FSP Number : | 16722 |
| Physical address : | The Firs, 2nd Floor, Office 202, 32A Cradock Avenue, Rosebank, 2196 |
| Postal Address : | P.O. Box 62228, Marshalltown, 2107 |
| Telephone : | +27 11 214 7900 |
| Fax : | +27 11 447 1777 |
| E-mail : | info@allianz.com |
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| Head of Legal And Compliance - Allianz Global Corporate & Specialty South Africa Limited | |
| Name : | Kristin Van Niekerk |
| Telephone : | +27 11 214 7951 |
| Fax : | +27 11 447 1777 |
| E-mail : | kristin.vanniekerk@allianz.com |
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| Full Name : | Moonstone Compliance (Pty) represented by: |
| Name : | Bronwen Allan |
| Physical address : | Valerida Centre, Piet Retief Street, 1st Floor, Stellenbosch,7600. |
| Fax : | +27 21 883 8005 |
| Phone : | +27 21 883 8000 |
| E-mail address : | ballan@moonstonecompliance.co.za |
| Website : | www.moonstoneinfo.co.za |
Claims Procedure
On the happening of any emergency event, which may result in a claim under the policy, please contact us on immediately on +27 87 195 058.
For all non-emergency related claims you may email us on travelza@allianz-assistance.com
All relevant details pertaining to Claims on your policy document is contained within this policy wording.
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Complaints In the event of a complaint kindly contact the Customer Services Manager: |
|
| Email : | travelza@allianz-assistance.com |
| Phone : | +27 87 195 0581 |
| A complaints process is available on request. | |
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The Short-Term Insurance Ombudsman PO Box 32334 Braamfontein 2017 |
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| Phone : | +27 (11) 726 8900 |
| Fax : | +27 (11) 726 5501 |
| Email : | info@osti.co.za |
| Website : | www.osti.co.za |
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FAIS Ombudsman PO Box 74571 Lynnwood Ridge 0040 |
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| Phone : | +27 (12) 470 9080 |
| Fax : | +27 (12) 348 3447 |
| Email : | info@faisombud.co.za |
| Website : | www.faisombud.co.za |